Zorachka* has an immediate need for a Customer support representative to join a rapidly growing team.
We are an independent team that is creating the smart home of the future with proprietary software&hardware.
- Communicate and assist customers from all around the world in questions regarding our product and services (via email, chats and phone calls)
- Provide excellent customer support by identifying customers needs and solving tasks with an individual approach
- Communicate with other internal teams to find a solution for more specific requests sent by customers
- Maintain a positive image of our company
We expect you:
- To have both English and Russian language skills on a fluent level (written/spoken)
- To have a sense of empathy and desire to help people (“The one who cares”)
- Ability to explain complex things in simple words
- To be a part of our friendly team
We Will Offer You:
- Support team working hours:
Mon-Fri: 16 00 to 04 00, Sat: 18 00 to 02 00, Sun – day off, where you work in shifts
Unique experience working in a hardware company and promoting a product that you can touch;
- Modern office in the city center;
- Individual Skype-English courses at the expense of the company;
- Seasonal corporate events and team-buildings;
- A music studio for your creative ideas;
- Lounge room for a break on sleep during the work;
Opportunity to attend professional conferences after probation period (the company pays 50% of the total cost);
Twenty five calendar days vacation during the year;
On the birth of children the сompany provides 7 extra days off;
Highly professional and friendly colleagues those are willing to share their knowledge.