Customer support representative

з/п не указана

Требуемый опыт работы: 1–3 года

Полная занятость, сменный график

Возможна подработка: по вечерам

Zorachka* has an immediate need for a Customer support representative to join a rapidly growing team.

We are an independent team that is creating the smart home of the future with proprietary software&hardware.

Responsibilities:

  • Communicate and assist customers from all around the world in questions regarding our product and services (via email, chats and phone calls)
  • Provide excellent customer support by identifying customers needs and solving tasks with an individual approach
  • Communicate with other internal teams to find a solution for more specific requests sent by customers
  • Maintain a positive image of our company

We expect you:

  • To have both English and Russian language skills on a fluent level (written/spoken)
  • To have a sense of empathy and desire to help people (“The one who cares”)
  • Ability to explain complex things in simple words
  • To be a part of our friendly team

We Will Offer You:

  • Support team working hours:

Mon-Fri: 16 00 to 04 00, Sat: 18 00 to 02 00, Sun – day off, where you work in shifts

  • Unique experience working in a hardware company and promoting a product that you can touch;

  • Modern office in the city center;
  • Individual Skype-English courses at the expense of the company;
  • Seasonal corporate events and team-buildings;
  • A music studio for your creative ideas;
  • Lounge room for a break on sleep during the work;
  • Opportunity to attend professional conferences after probation period (the company pays 50% of the total cost);

  • Twenty five calendar days vacation during the year;

  • On the birth of children the сompany provides 7 extra days off;

  • Highly professional and friendly colleagues those are willing to share their knowledge.

Ключевые навыки

Английский — B2 — Средне-продвинутый
MS PowerPoint
Английский язык
Деловая коммуникация
Skype

Адрес

Немига, Минск, Автозаводская линия, метро Немига

Вакансия опубликована 6 августа 2020 в Минске

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